Our guarantee

Returns and the 90 nights

Last updated 13 August 2026

The research on cat fountains is clear that some cats strongly prefer moving water and some genuinely do not care, and that nobody can tell you in advance which one you own. Charging you to find that out would be unreasonable, so we do not.

The 90 nights

Use the station for up to ninety nights from delivery. If your cat is not using it, send us one line through the contact form with your order number and what happened. We refund the whole order — station, filters and delivery.

Do not send it back

We do not want the fountain back. Posting a used water bowl across a country costs more than the item is worth to us and achieves nothing. Give it to a friend, a neighbour, or a rescue. We would rather it ended up somewhere useful.

If something arrives broken

Tell us within 48 hours with a photo and we will ship a replacement immediately — no return needed, no forms. This is separate from the 90 nights and does not use it up.

Filter plans

• Cancel at any time from your account, in two clicks. No phone call, no chat window, no retention flow.
• Cancelling stops all future charges. We do not refund a box that has already shipped, but we will not charge you for one that has not.
• If a box has shipped and you no longer want it, keep it and cancel — do not post filters back to us.

The warranty

Five years on the pump. It is the part that fails in this category — most fountains give up somewhere between two and six months — so it is the part we stand behind longest. If it stops moving water within five years we send a complete replacement station. We do not ask you to film the fault, post a part back, or prove you cleaned it. Everything else mechanical is covered for two years. Filters are consumable and are not covered, for the obvious reason.